Questions and answers for our customers

What benefits can users expect from the merger of Sdui and FoxEducation?

With the acquisition of FoxEducation by the Sdui Group, we can combine our strengths and expertise in the development and provision of educational technologies. FoxEducation customers will have access to the entire portfolio of the Sdui Group with its broad feature set. For our customers and users, this means that we can provide new helpful product developments that make their everyday lives easier even faster.  

Will the products be more expensive? Will I have to pay more soon?  

All contracts of both Sdui GmbH and Fox Education Services GmbH will continue unchanged for the time being. This also applies to the contractually agreed prices. 

Are there any changes to the contact persons? Are there any changes to the service?  

The contact persons you are familiar with will be there for you as usual and will be happy to continue to support you with the proven service quality. Schools and preschools can reach the customer teams at both Sdui and FoxEducation via the familiar channels.   

As soon as we are able to offer new, optimized services and products, your contact persons will get in touch with you.   

What does this mean for the products? Will there be more functions?  

We are constantly developing our products and solutions. In order to constantly improve satisfaction and quality for both Sdui and FoxEducation customers, we want to bring together the best of both “app worlds” and harmonize our feature sets for the benefit of users. With the acquisition of FoxEducation by the Sdui Group, we will be able to combine our capacities and expertise in the future to provide you with innovative product enhancements and new functions that simplify your day-to-day school or daycare activities more quickly and effectively.    

Will there be any changes to invoicing?  

No. You will continue to receive an invoice from your usual contractual partner in the same form.  

Will there be any changes to the contracts? Will the contracts be continued?  

All contracts will continue. However, we reserve the right to update the GCU if necessary.  

Does the contract I signed two weeks ago still apply? 

Yes, without exception. 

Will there be any changes to the licensing, license packages or pricing models?

Currently, the license models of Sdui and FoxEducation are still different. In the future, we would like to gradually merge the license models for the benefit of our customers. There will be no changes to existing contracts.   

If there should be any changes for you in the event of a contract extension, we will contact you in time.   

Will the FoxEducation location in Vienna remain the same?  

Yes, the FoxEducation company location in Vienna will continue to operate – as will all existing Sdui Group locations.  

Will the FoxEducation apps remain in their current form?  

SchoolFox, KidsFox and TeamFox will continue until further notice. All extensions already promised on the product roadmap will also be implemented.    

In the medium term, the Sdui Group will probably only offer one optimized communication solution for schools and preschools. In addition, our common goal as a group is to create a holistic platform on which all the benefits and products of the Sdui Group are integrated for our customers and can be used seamlessly. In addition to communication and organizational solutions, this also includes functions from the areas of school administration and learning and grade management.  

This development will still take some time.   

When will things change? And what do I have to do? (New login?)  

You don’t have to do anything for the time being. If something changes in the future, we will inform you in time.  

What will change for our users? What can we as an institution communicate to parents, teachers/educators?  

For now, nothing will change. If there are any changes, we will inform you in time.